bq3333 Terms & Conditions

1 Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bq3333 ("bq3333", "Platform", "we", "us", "our") governing your access to and use of the bq3333 website located at https://bq3333.app, including all games, betting markets, payment facilities, and ancillary services offered therein (collectively, the "Service").

By accessing the bq3333 website, completing the registration process, making a deposit, or placing a wager, you unconditionally accept these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Service.

These Terms should be read together with the bq3333 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference and form part of the agreement between you and bq3333.

2 Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means a registered bq3333 user account created through the official registration process.
• "Balance" means the total funds held in a Player's bq3333 Account at any given time, comprising real-money funds and, where applicable, bonus funds held in a separate bonus wallet.
• "Bonus Funds" means promotional credits awarded by bq3333 subject to wagering requirements, which are held separately from real-money funds and are not withdrawable until the applicable wagering requirement is satisfied.
• "KYC" means Know Your Customer — the identity and address verification process required by bq3333 prior to processing withdrawals or at any time bq3333 deems necessary.
• "Platform" means the bq3333 website, mobile interface, games library, sportsbook, and all associated digital services accessible at https://bq3333.app.
• "Service" means all gaming, betting, payment, and support services made available to registered users through the bq3333 Platform.
• "Wager" means any real-money bet or stake placed by a Player on any game, sporting event, or other wagering opportunity offered through the bq3333 Platform.
• "Wagering Requirement" means the minimum total wagering turnover a Player must complete before bonus funds or winnings derived from bonus funds become eligible for withdrawal.

3 Eligibility Requirements

To register and use the bq3333 Service, you must satisfy all of the following eligibility criteria at the time of registration and on a continuous basis throughout your use of the Platform:

• You are at least 18 years of age. bq3333 strictly prohibits access by minors and operates a zero-tolerance policy in this regard.
• You are accessing the Service as an individual acting in a personal capacity and not on behalf of a third party.
• You have not previously had a bq3333 Account suspended, restricted, or permanently closed for any breach of these Terms.
• You are not a current employee, contractor, agent, director, or close family member of an employee of bq3333 or any of its affiliated entities or technology providers.
• You are not diagnosed with or currently seeking treatment for a gambling addiction or related disorder. If you have concerns about your gambling behaviour, please visit our Responsible Gaming page before proceeding.
• You are registering with accurate, truthful personal information and do not intend to misrepresent your identity at any point.

bq3333 reserves the right to request documentary proof of eligibility at any time and to suspend or close accounts where eligibility requirements are not met or cannot be verified. Verification requests will be handled in accordance with Section 5 (Account Verification) of these Terms.

4 Account Registration

To access the full range of bq3333 Services, you must register a single personal account via the official bq3333 registration process. The following rules apply to account registration and maintenance:

• One Account Per Person: Each individual is permitted to hold only one bq3333 Account. Opening multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in the permanent closure of all associated accounts and the forfeiture of any balances held therein.
• Accurate Information: You must provide complete, accurate, and up-to-date information during registration, including your full legal name, date of birth, residential address, and a valid contact method. bq3333 is not liable for any consequences arising from inaccurate information provided by the Player.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. bq3333 will treat all activity conducted under your account as your own and you will be liable accordingly.
• Notification of Compromise: If you suspect that your bq3333 Account has been accessed without your authorisation, you must notify the bq3333 support team immediately via live chat or by emailing [email protected] so that your account can be secured.
• Account Dormancy: Accounts that remain inactive for a period of 12 consecutive months may be designated as dormant. bq3333 will make reasonable efforts to notify the account holder before any administrative fee is applied to dormant account balances. Dormant account fees, where applicable, will be specified in a separate notice issued to the registered contact address.

5 Account Verification (KYC)

bq3333 operates a Know Your Customer (KYC) process in accordance with responsible gaming and anti-money-laundering best practices. Account verification is mandatory before any withdrawal is processed and may also be required at bq3333's discretion at any point during the account lifecycle.

To complete KYC verification, Players will typically be required to provide the following documentation:

• Proof of Identity: A clear copy of a government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — showing your full name, photograph, and date of birth.
• Proof of Address: A recent document confirming your residential address, such as a utility bill, bank statement, or official government correspondence dated within the last three months.
• Proof of Payment Method: Where required, confirmation that the payment method used to fund your bq3333 Account belongs to you — for example, a screenshot of your bKash, Nagad, or Rocket account showing your registered name and mobile number.

bq3333 will process verification documents as promptly as possible. During the verification period, withdrawal requests may be held pending. bq3333 reserves the right to request additional documentation where the initially submitted documents are insufficient to complete verification to the required standard. All KYC data is handled in accordance with the bq3333 Privacy Policy.

6 Deposits and Payment Methods

bq3333 accepts deposits in Bangladeshi Taka (BDT) via a range of locally available payment methods designed specifically for the convenience of players across Bangladesh. Currently supported deposit methods include bKash, Nagad, Rocket, and Upay.

• Minimum Deposit: The minimum single deposit amount is ৳100.
• Maximum Deposit: Maximum single deposit limits vary by payment method and are displayed at the point of transaction in the bq3333 cashier. bq3333 reserves the right to adjust deposit limits at its discretion.
• Processing Time: Deposits are typically credited to your bq3333 Account within 60 seconds of a successful transaction confirmation from the payment provider. In the event of a delay, please contact bq3333 support with your transaction reference number.
• No Third-Party Deposits: You must only use payment methods registered in your own name. Deposits from third-party accounts are not permitted. Any deposit identified as originating from a third party may be reversed and the account suspended pending investigation.
• Transaction Fees: bq3333 does not charge fees on standard deposits. However, your payment provider may apply their own transaction charges, for which bq3333 accepts no responsibility.
• Currency: All transactions on the bq3333 Platform are conducted in Bangladeshi Taka (BDT). bq3333 does not process deposits or withdrawals in any foreign currency.

7 Withdrawals

Withdrawal requests from your bq3333 Account are subject to the following conditions:

• Verification Requirement: Your bq3333 Account must be fully KYC-verified before any withdrawal request is processed. bq3333 may hold withdrawal requests pending completion of the verification process.
• Minimum Withdrawal: The minimum withdrawal amount is ৳500 per transaction.
• Withdrawal Method: Withdrawals will be processed to the same payment method used for the most recent deposit wherever technically possible. bq3333 reserves the right to request additional confirmation of your preferred withdrawal account.
• Processing Time: Withdrawals to verified accounts are typically settled within 5 to 15 minutes during standard operating hours. Processing times may be extended during periods of high demand or where additional verification is required.
• Wagering Requirements: Real-money funds that have not been subject to any wagering activity following a deposit may be withdrawn at any time. Bonus funds and any winnings derived from bonus funds are subject to the applicable wagering requirement prior to withdrawal.
• Withdrawal Limits: Maximum daily and weekly withdrawal limits may apply and will be communicated to Players at the point of withdrawal request. Players who have completed enhanced KYC verification may be eligible for higher withdrawal limits.

8 Bonuses and Promotions

bq3333 offers a range of promotional incentives to both new and existing Players. All bonuses and promotions are subject to the following general terms, in addition to any specific terms communicated at the point of offer:

• Each promotional offer is available to eligible Players once only, unless otherwise stated. Attempting to claim the same offer multiple times — including through multiple accounts — constitutes bonus abuse and will result in account sanctions.
• Bonus funds are held in a separate wallet and may only be used for wagering. They cannot be withdrawn as cash until the applicable wagering requirement has been met in full.
• Wagering requirements specify the total wagering turnover that must be completed before bonus-derived balances become eligible for withdrawal. The specific wagering multiplier applicable to each offer is stated in the offer terms.
• Not all games contribute equally to the satisfaction of wagering requirements. The contribution percentage applicable to each game category will be specified in the relevant promotional terms.
• bq3333 reserves the right to modify, suspend, or withdraw any promotional offer at any time. Promotions may not be used in conjunction with other offers unless explicitly stated.
• bq3333 reserves the right to void any bonus or associated winnings where there is reasonable evidence of promotional abuse, including but not limited to coordinated wagering patterns, use of automated tools, or exploitation of technical errors.

9 Game Rules and Fair Play

All games available on the bq3333 Platform are operated using independently tested random number generators (RNGs) or, in the case of live dealer games, physical dealing and spinning processes overseen by trained croupiers. Game outcomes are determined fairly and in accordance with the published rules of each individual game.

Players are responsible for understanding the rules of each game before placing a wager. Game-specific rules are accessible within the game interface. In the event of a discrepancy between a Player's understanding of game rules and the published rules, the published rules shall prevail.

In the event of a technical malfunction during a game session — including server disconnections, software errors, or platform outages — bq3333 will take reasonable steps to reconstruct the game state from server logs. Where a malfunction results in an incomplete game round, wagers placed in that round will be voided and the staked amount returned to the Player's Account Balance. bq3333 shall not be liable for any claimed loss of anticipated winnings arising from a technical malfunction.

For cricket and other sports betting markets, bq3333 follows standard industry settlement rules. In the event of a market being settled incorrectly due to a data error, bq3333 reserves the right to re-settle the market at the correct result and adjust Account Balances accordingly, including the recovery of any incorrectly credited winnings.

10 Prohibited Conduct

The following conduct is strictly prohibited on the bq3333 Platform. Players found engaging in any of the following may have their accounts immediately suspended, permanently closed, and any balance forfeited:

• Multi-Accounting: Registering or operating more than one bq3333 Account, whether under the same or a different identity.
• Bonus Abuse: Attempting to exploit promotional offers through systematic low-risk wagering patterns, coordinated play with other Players, or any other method designed to circumvent wagering requirements without genuine risk exposure.
• Fraud and Chargebacks: Initiating fraudulent payment transactions, chargebacks, or disputes with payment providers in relation to genuine bq3333 transactions.
• Collusion: Coordinating with other Players in casino games or betting markets to gain an unfair advantage over other participants or over the Platform.
• Use of Automated Tools: Using bots, scripts, artificial intelligence, or any other automated software to interact with the bq3333 Platform in a manner not intended for human players.
• Money Laundering: Using the bq3333 Platform for the purpose of depositing, transferring, or withdrawing funds derived from illegal activities. bq3333 cooperates with relevant authorities in the investigation of suspected financial crime.
• Misrepresentation of Identity: Providing false personal information at registration, during KYC, or at any other point in the account lifecycle.

11 Responsible Gaming

bq3333 is committed to promoting responsible gaming as a core platform value. Gambling is intended to be an entertaining leisure activity and should never be treated as a source of income or as a means of recovering financial losses.

bq3333 provides the following responsible gaming tools to all registered Players, accessible at any time from the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your bq3333 Account.
• Loss Limits: Restrict the maximum net loss you can sustain over a defined period.
• Session Time Limits: Set a maximum duration for individual gaming sessions, after which you will receive a notification or be automatically logged out.
• Cooling-Off Period: Temporarily suspend your access to the Platform for a defined period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Permanently or indefinitely close your bq3333 Account and prevent re-registration for a specified minimum exclusion period.

For comprehensive guidance on all available responsible gaming tools and external support resources, please visit the bq3333 Responsible Gaming page. bq3333 strictly enforces the 18+ age requirement and reserves the right to request proof of age at any time.

12 Intellectual Property

All content on the bq3333 Platform — including but not limited to the bq3333 brand name, logo, website design, software, game content, graphics, text, and data compilations — is the exclusive property of bq3333 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bq3333 Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the bq3333 Platform without the prior written consent of bq3333.

13 Limitation of Liability

To the fullest extent permitted by applicable law, bq3333 shall not be liable to any Player for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform, including but not limited to loss of anticipated winnings, loss of data, or service interruption.

bq3333's total aggregate liability to any Player arising out of or in connection with these Terms or the Service shall not exceed the total amount deposited by that Player into their bq3333 Account in the 30-day period immediately preceding the event giving rise to the claim.

bq3333 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access the Platform at your own risk and are responsible for implementing appropriate security measures on your own device.

14 Privacy and Data Protection

bq3333 collects, processes, and stores personal data in accordance with the bq3333 Privacy Policy. By registering an account and using the Service, you consent to the collection and processing of your personal data as described in that policy.

bq3333 employs industry-standard security measures — including 256-bit SSL encryption — to protect personal and financial data transmitted through the Platform. bq3333 will never sell your personal data to third-party marketing organisations. Data shared with third-party payment processors (such as bKash and Nagad) is limited to what is strictly necessary to complete your requested transaction.

15 Amendments to These Terms

bq3333 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made to these Terms, bq3333 will provide reasonable notice to registered Players via the email address or contact method associated with their Account, and will update the "Last Updated" date at the top of this document.

Your continued use of the bq3333 Platform following the publication of revised Terms constitutes your acceptance of those revised Terms. If you do not accept the amended Terms, you must cease using the Service and may request the closure of your Account and withdrawal of any available balance by contacting bq3333 support.

16 Termination of Account

bq3333 reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms or any other policy published on the bq3333 Platform.
• Reasonable suspicion of fraudulent, abusive, or illegal activity in connection with the Account.
• Failure to complete KYC verification within a reasonable timeframe following a formal request from bq3333.
• Instruction from a competent regulatory, law enforcement, or financial intelligence authority.
• Voluntary request by the Player, including self-exclusion requests submitted through the responsible gaming tools.

Upon termination for cause, bq3333 reserves the right to withhold any balance pending investigation. Where an account is closed at the Player's voluntary request and no breach has occurred, any available real-money balance will be returned to the Player's verified payment method following completion of the applicable withdrawal process.

17 Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the principles of fair dealing and internationally recognised standards applicable to online gaming platforms serving the Bangladesh market.

In the event of a dispute between a Player and bq3333, the Player is encouraged to contact the bq3333 support team in the first instance to seek an informal resolution. Disputes should be raised within 30 days of the event giving rise to the dispute. bq3333 will acknowledge all formal complaints within 48 hours and aim to provide a substantive response within 7 business days.

Where a dispute cannot be resolved informally, bq3333 may refer the matter to an independent dispute resolution service. bq3333's decision on all matters relating to game outcomes and technical malfunctions shall be final, subject to the dispute resolution procedure described above.

18 Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the bq3333 Service, please contact the support team through any of the following channels:

• Live Chat: Available 24/7 directly through the bq3333 Platform.
• Email: [email protected] (plain text — not a clickable link). Our team aims to respond to all email enquiries within 24 hours.

All support communications are handled in English. Bangladesh Standard Time (BST, UTC+6) applies to all quoted response-time commitments.

Please note: By continuing to use the bq3333 Platform after the effective date shown above, you confirm your acceptance of these Terms and Conditions in full. These Terms supersede all prior agreements between you and bq3333 relating to the subject matter herein. 18+ only. Please gamble responsibly.